Privacy Policy

 

LivingZest Pty Limited ACN 606 133 313 (collectively “LivingZest”, “we”, or “us”) regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all LivingZest users, and conforms to internet privacy standards. If you have questions or concerns regarding this statement, you should first contact our Privacy Officer on enquiries@livingzest.com.

Collection of Information

In order to use the LivingZest website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by LivingZest is collected via correspondence from you or your company. This may be via the telephone, email, mail, and fax or directly through our website.

Use of Collection Information

Any details collected from LivingZest customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply forward these details to the authorised party in order for the transaction(s) to be processed as required. We do not permanently store complete credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can email us at enquiries@livingzest.com.

Access to Collected Information

If your personal identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at enquiries@livingzest.com.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and contact numbers, billing or shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fulfil your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

LivingZest uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including presenting you with offers relating to our products and services and sending you marketing information. If at any time you do not wish to receive such correspondence, you can request to be removed from any mailing lists by emailing us at enquiries@livingzest.com.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

LivingZest may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose other than what it is originally intended for. LivingZest does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the LivingZest site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.livingzest.com and www.livingzest.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.