Shipping & Delivery Times
FREE SHIPPING on orders over $29 Australia-wide! This offer is valid for customers using Australia Post eParcel only.
FREE SHIPPING on orders over $59 to New Zealand and $129 to Rest of the World. This offer is valid until 31st December 2016.
We use a combination of postal and courier options for all our domestic deliveries and you can select which delivery method you prefer. Please note that you can only send to a PO Box using the postal service. All your parcels can be tracked online. Transit time varies depending on locations; you can expect to receive your order within 1-2 working days in metro areas, 3-5 working days outside of metro, and up to 10 working days for regional and country locations. If you require an urgent delivery, please email us and we will upgrade your delivery to "priority" for next day delivery and notify you of the charges.
For international deliveries, we use DHL's postal network. You can send to a PO Box using this service. Your items can be tracked online. As a guide, please expect the following delivery times:
Zone 1: New Zealand 3 - 5 working days
Zone 2: Asia Pacific 5 -7 working days
Zone 3: UK & Europe 7-10 working days
Zone 4: USA & Canada 7-10 working days
Zone 5: Rest of World 10-12 working days
Domestic Shipping Charges
Currently all our deliveries within Australia are FREE on orders over $29. This free shipping may be reviewed at any time at our discretion.
International Shipping Charges
International shipping charges are based on a per item plus per kg rate and are charged in 10g increments. Please see the guide below to give you an idea of shipping charges. There is a minimum charge of AU$6.90 on all shipping.
Please note Singapore, Hong Kong, Canada, United States of America shipping chargers are calculated on a AU$8.00/kg basis with a minimum of AU$6.90/order - it still uses DHL eCommerce (aka DHL Global Mail) trackable service (it is a better service than standard postal services in many ways).
Please note New Zealand shipping chargers are calculated on a AU$6.00/kg basis with a minimum of $6.90/order - DHL Global Mail trackable service is used.
Please note that you may have to pay duties and taxes levied by the destination authorities. And check that the product can enter your country as every country has their respective customs law as some products are restricted or prohibited for entry. If in doubt, always check with Customs and/or relevant law enforcement in your respective country.
A Quick Guide to Shipping Charges (AU$)
|Weight (kg)||New Zealand||
Singapore, Hong Kong,